Privacy Policy

About this policy

SpearSky helps people find local service professionals, view professional profiles, and contact professionals. This policy explains what information we handle when you use SpearSky, how we use it, and the choices available to you.

Information you provide

Account information: name, username, email address, phone number, account type, and authentication information. If you choose Google or Facebook sign-in, we receive information made available by that provider.
Professional profile information: profession, headline and bio, services, work experience, languages, pricing, service area and location, availability, profile and cover photos, portfolio items, social or website links, and contact details you choose to display.
Contact requests: when you send a request from a professional's profile, we process your name, phone number, message, and the professional you selected so the request can be delivered.
Reviews and reports: ratings, review text, and information you submit when reporting a profile or contacting support.
Support messages: the name, email, phone number, subject, and message you submit through our contact form.

Information generated when you use SpearSky

Our systems may process technical and usage information such as IP address, browser and device details, pages visited, searches, sign-in activity, and diagnostic or security logs. When you enter a location or use location-based search, we use that information to find relevant professionals and may send a location query to a geocoding provider. The site also loads Google Tag Manager; tags configured there may collect page or device activity as described in our Cookie Policy.

How we use information

Create and maintain accounts, profiles, and account settings.
Support professional search, location-based results, and profile pages.
Send contact requests to the professional selected by the customer.
Display professional profile details, ratings, reviews, and portfolio items.
Respond to support requests, protect the service, prevent misuse, and meet legal obligations.
Understand site performance and improve the service.

Profiles, contact, and sharing

Professional profiles are intended to be seen by the public. A published profile may show the professional's name, photo, profession, bio, services, location, experience, pricing, availability, ratings and reviews, work photos, and the phone or WhatsApp details and external links the professional has added. Do not add information to a public profile that you do not want visitors to see.

When a customer submits a contact request from a profile, the customer's name, phone number, and message are shared with that professional. A customer may also choose to call or message a professional through the phone or WhatsApp links shown on the profile; those actions use third-party services and are governed by their own privacy practices.

We use service providers to operate SpearSky, for example to host the site and store profile media, send account or service emails, provide sign-in, support location search, and deliver site measurement tags. We may also disclose information when required by law or when reasonably necessary to protect users, the service, or our legal rights.

Location information

Location details you add to a profile or search help us show nearby professionals and service coverage. Public profiles may show a locality, city, or service radius. We do not intend to display precise coordinates as a public profile detail.

Retention and security

We keep information for as long as needed to provide and protect the service, meet legal obligations, resolve disputes, and enforce our terms. You can delete your account from account settings; some information may need to be retained for these purposes or remain temporarily in backups. We use safeguards intended to protect information, but no online service can guarantee absolute security.

Your choices

Update profile and account details in your account settings.
Download a copy of account data or delete your account from Personal Data when signed in.
Contact us to ask a privacy question or make a request: contact@spearsky.com.

Your rights may depend on the laws that apply to you. Deleting your account removes access to it and may remove associated profile information, subject to legal and operational retention needs.

Children

SpearSky is intended for people aged 18 or older. We do not knowingly seek to collect personal information from children.

Privacy requests and complaints

For a privacy question, request, or complaint, contact SpearSky and include the email address associated with your account, a description of your request, and a safe way to reach you. Please do not send passwords or identity documents unless we specifically request information needed to verify your request. We may ask for additional information to confirm your identity before making changes or disclosing account information.

You can also update, download, or delete account information through account settings where those controls are available. We will review requests and respond as required by applicable law.

Menu